Refund Policy
No refunds are available once the order is placed.
Return & Exchange Policy
Returns
All our products are handcrafted and made-to-order with strict quality checks. Therefore, we do not offer returns.
However, exchanges are allowed under the following conditions:
- The item received is damaged or incorrect.
- The size received differs from the one in our size chart.
Note: Size and color cannot be changed once the order is confirmed.
Exchange Process
If your order qualifies, email us at queenelanza@gmail.com with the following:
- Your order number
- A brief reason for the exchange
- Clear photos showing the defect or issue (required)
Items must be unused, with original tags and packaging intact.
Please contact us within 3 days of delivery. Requests made after this period will not be accepted.
Inspection & Approval
- Our team will inspect the product to verify the issue.
- If approved, an exchange will be processed.
- Final approval is at the sole discretion of our team.
Order Cancellation & Refunds
As each item is custom-made, we do not accept cancellations or offer refunds once the order is placed.
